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Ingwe Corporate Training is an accredited provider with the Services SETA (SAQA 1994).
Business Protocol, Office Etiquette & Practical English
Encouraging Courtesy & Confidence in the Workplace
Behaving appropriately in the workplace is fundamental for making the best impressions in the workplace. Correct business etiquette is important for networking, relationship preservation and the furthering of careers.
Course duration: One day
Course outline:
Introduction
- Background & expectations of the course
Unit 1: Communication Fundamentals
- What is communication?
- Relationship-preserving tricks
- Body language and your image
- Communication clusters
- Communicating clearly:
- Structuring messages
- Using standard English
- Plain English vs jargon
Unit 2: Professionalism in the Workplace
- Self-evaluation: Business Etiquette
- Meetings
- Ground rules
- Active listening
- Giving and receiving feedback
- Top ten tips
- Handling difficult colleagues - Cellphones and credibility
- Email etiquette
Unit 3: Ethics & the Workplace
- What are ethics?
- Case study: Titanic
Unit 4: Practical English
- Basic grammar
- Prefixes & suffixes
- Antonyms
- Easily confused words - Spelling Rules
Assignments
- Assignment 1: Body Language
- Assignment 2: Role play evaluation
- Assignment 3: Ethics case study
- Assignment 4: Writing emails
- Assignment 5: South African Etiquette & Culture
Accreditation
Ingwe Corporate Training is an accredited provider with the Services SETA (SETQAA Decision number 1994). Courses are aligned to current unit standards.