Managing Workplace Relations

Managing & Motivating Effectively

"Managing Workplace Relations" provides techniques to empower leaders to make educated decisions about managing each individual under his/her authority and capitalising on the strength that diversity can bring. This course is practical and activity-based. Each module includes application sections that relate directly to the leader's workgroup and environment, while case studies serve as powerful reflective tools.

Course Duration: One day

Course Outline:

Unit 1: Communicating with Diverse Workgroups

Understanding the challenges of communicating when leading.

• Communication fundamentals
• Communicating as a leader: how others see you
• Understanding diversity and communication
• Case study and application to your workplace

Unit 2: Motivating & Mentoring

Four principles to help you manage your relationships.

• Valuing the individual: big picture principle
• Motivating the individual: elevator principle
• Building relationships: charisma principle
• Dealing with difficult individuals: bob principle
• Developing your strategy

Unit 3: Understanding Politics at Work

Understanding and managing relationships at work.

• Types of political behaviour
• Sources of power
• Patterns of political power
• Focusing your energy
• Analysing your workplace situation

Unit 4: Coping with Ongoing Workgroup Dynamics

Creating workgroup cohesion.

• Encouraging participation in groups
• Effective problem analysis
• Managing Conflicts: the six step approach
• Confrontation Principles
• Scenarios

Unit 5: Giving & Receiving Feedback

Knowing what to say during appraisals and evaluations.

• Types of feedback
• Levels of directness
• Differences of formality
• Planning your approach

Accreditation

Ingwe Corporate Training is an accredited provider with the Services SETA (SETQAA Decision Number 1994). Courses are aligned to current unit standards.