Supervisory & Team Leader Skills Training

Effective team leaders and supervisors influence team members to achieve individually while working towards a common goal. Supervisory and Team Leader Skills Training improves the individual’s skill in managing relationships and processes at work, as well as developing the ability to motivate, problem solve and reflect.

Course Duration: 4 days

Course Content:

Module 1: Leadership Toolkit 

Unit 1: The Role, Functions and Value of the Supervisor/ Team Leader

 - What is a supervisor?
- The Four functions of a supervisor: PLOC
- The Team Leader profile: skills
- Team Leader Values

Unit 2: The portrait of an effective Leader: Integrity, Accountability and Responsibility

- Leadership Styles and levels of Leadership
- Interpersonal Leadership
- Analysing your own leadership style
- Case study: successful leadership?

Module 2: Promoting Co-Operation and developing a Motivated Team 

Unit 3: Communicating with Diverse Workgroups

Understanding the challenges of communicating when leading.
- Communication fundamentals and Interpersonal skills
- Communicating as a leader: how others see you
- Understanding harnessing communication
- Scenario

Unit 4: Smart Management – An Angle on Politics

Understanding politics at work
- Types of Political Behaviour
- Sources of Power
- Patterns of Political Behaviour
- Focusing your Energy
- Case Study

Unit 5: Motivating and Mentoring

- Understanding motivation
- Four Principles to help you manage your relationships

  • Valuing the individual: Big Picture Principle
  • Motivating the individual: Elevator Principle
  • Building relationships: Charisma Principle
  • Dealing with difficult individuals: Bob Principle

- Developing a Team Culture
- Cultivating partnerships
- Encouraging Interdependence
- Role Play

 Unit 6: Coping with On-going Workgroup Dynamics

 - Creating workgroup cohesion
-  Encouraging Participation in Groups
-  Assertiveness
-  Managing Conflicts and Confrontation Principles
-  Case Study: stereotyping

Module 3: Managerial Skills

Unit 7: Self-Management

- EQ: Understanding emotions and behaviour
- Assessing personal efficiency: SWOT Analysis
- Understanding transitions: moving from an employee to a leader
- Personal Vision

 Unit 8: Time Management
- Scheduling and Prioritizing
- Urgent vs. Important
- Goal Setting: SMART

Unit 9: Planning

- Setting Objectives
- Action Planning
- Developing Schedules
- Budgeting
- Gantt Charts

Unit 10: Organizing, Controlling and Delegating effectively

- Organizing principles
- Giving instructions
- The characteristics of an effective delegator
- Control Processes: five steps

 Unit 11: Problem Solving Techniques

-  Appreciation technique
-  Perspective: Eduardo De Bono’s Six Thinking Hats
-  Scenario

 Unit 12: Productivity & the Team

-  Productivity: identifying your organisation’s purpose and structure
-  Understanding the Productivity Cycle
-  Identifying Productivity challenges
-  Developing a Productivity Strategy: creative problem solving
-  Appreciating the relationship between productivity and team motivation
-  Developing strategies to deal with challenging individuals
-  Team problem solving and goal setting approaches

 Unit 13: Effective Meetings and Presentations Skills

- Meetings: Roles and functions
- Meeting conventions: agendas and minutes
- Presenting ideas in meetings: audience, appropriacy and interest
- Managing brainstorming session