Training Diary

Mar 2012

Business Writing for Office Professionals
Effective business writing is a fundamental attribute of any successful organisation. Project a powerful image to customers and colleagues by writing precisely and authoritatively.

Employment Equity Training 
This course is designed to assist employers to comply with Employment Equity requirements & provides guidelines for EE Committees. An Advocate of the High Court with 10 years specialised experience in Labour Law presents this course.

Goal Setting, Time and Workload Management 
This is a highly practical one-day course that will help you improve your time and self-management techniques. Emphasis is placed on the importance of developing effective systems and procedures to support your own and your manager’s/team’s daily activities.

Leadership, Diversity & Conflict Management 
Visionary leaders are dynamic communicators, effective relationship managers and goal-driven professionals. This course is designed to develop all of these traits in delegates.

Managing Workplace Relations
Managing relationships in the workplace is a challenge that has a direct impact on personal motivation, productivity and company profitability. Learn how to communicate with diverse workgroups; increase motivation, deal with ongoing workgroup dynamics and understand diversity.

PA & Secretaries' Advancement Conference
This programme enables delegates to develop a comprehensive understanding and appreciation of the management process and the role of the Personal Assistant. It challenges participants to increase their effectiveness and productivity in their work environment.

Professional Customer Service
Professional Customer Service begins with an energetic service attitude. This course focuses on professionalism and the passion to deliver. Develop the ability to speak the customer’s language, create a positive impression of your company and provide great customer service.

Professional Meetings & Minute Taking
The emphasis of this course is on effective minute taking and the professional behaviour of the minute taker. Gain the tools required to appear confident and professional in meetings and produce minutes of excellence.

Report & Proposal Writing 
Well-written reports and proposals are key to business success. This advanced course enables the individual to focus on planning and organizing information, using various types of reports andproposals, avoiding common errors and writing persuasively.

Speaking English Successfully for Second Language Speakers
‘Speaking English Successfully for Second Language Speakers’ is designed to help you communicate effectively in the workplace. Gain the knowledge and practical skills to analyse and speak to the listener and hold effective conversations in English.

Stress Management
Managing the pressures of the work environment and expectations of others is an important life skill. This course is designed to enable you to identify the causes of negative stress, improve your productivity at work and strive to attain balance in your life. Presented by Dr Claire Berman, a Medical Doctor & Psychotherapist

Telephone Skills & Voice Training 
Projecting a professional image on the telephone is fundamental for successful customer relations. Discover the tools needed to make every conversation a success.